Time zone was set wrong in system; corrected but charged $8 reschedule fee; on exam day, Guardian browser had no video; bounced between proctor/technician; tried Windows and Mac; 3…
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Time zone was set wrong in system; corrected but charged $8 reschedule fee; on exam day, Guardian browser had no video; bounced between proctor/technician; tried Windows and Mac; 3 hours, 9 different support people; asked for supervisor but denied; tried 'back door chrome method'; eventually gave up
Course / Exam
Statistics exam
Program
Online undergraduate
Outcome
Exam not taken; considering dropping class/degree; BBB complaint filed
Source
Social Media / Forums
Original
Imported research record