TECHNICAL/SYSTEM FAILURE + LONG WAIT TIMES – YouTube video documented students waiting 3+ hours to connect to a proctoring session.
Western Governors University · reported by ResearchImport
TECHNICAL/SYSTEM FAILURE + LONG WAIT TIMES – YouTube video documented students waiting 3+ hours to connect to a proctoring session. Student described WGU changing from a previous service to ProctorU as creating significantly worse experience.
Course / Exam
Multiple Objective Assessments
Program
Mixed (WGU online programs)
Outcome
Content creator offered workaround of booking at 5:10 AM Eastern to access proctors during their peak business hours (as they are based overseas). No institutional remedy documented.
Source
Research / Academic / Legal
Original
Imported research record