TECHNICAL/SYSTEM FAILURE – Mac users reported receiving error messages when attempting to download the Guardian Browser.
Unknown / Not specified · reported by ResearchImport
TECHNICAL/SYSTEM FAILURE – Mac users reported receiving error messages when attempting to download the Guardian Browser. The issue stemmed from the existence of two separate Guardian Browser versions (one for Intel Macs, one for Apple Silicon Macs) — and students downloading the wrong architecture version.
Outcome
Apple community forum responses suggested checking Mac architecture and downloading correct version, or upgrading macOS. No formal ProctorU communication documented proactively addressing this common failure point.
Source
Research / Academic / Legal
Original
Imported research record