Reports
Cohort Appeal Denial Cluster: Four Students, Same Day
03/03/2026: Four Herzing students reported denied or pending appeals tied to ProctorU testing failures in a single GroupMe conversation, demonstrating a pattern of denial at scale rather than …
Cohort-Wide HESI Appeal Crisis: 600+ Signature Petition and Cross-University Confirmation
02/24/2026 ([name]): Created a petition with 600+ signatures asking Herzing to approve appeals for students unable to take HESI exams due to technology issues. ProctorU told students the …
Cohort Patho/Pharm Exam 2 ProctorU Extension Failure
02/17/2026: [name] reported the ProctorU extension was not working after downloading it for Patho/Pharm Exam 2. Somya DeJesus confirmed the same problem over the prior weekend.
Monica: HESI Grade Runaround Across IT, Evolve, and ProctorU
10/06/2025: [name] (Patho/Pharm) took a test on 09/29 and still had no grade as of 10/06. The professor stated she did not see a HESI grade and referred …
NSG 521 RN Fundamentals NGN Final Exam: Initial Failure, Grade Appeal, ADA Denial, and Failed Retake
This event chain covers two consecutive failed administrations of the same NSG 521 final examination, a successful grade appeal between them, a denied ADA accommodation request, and the …
ProctorU Town Hall Request and 15-Day Delayed Response
03/22/2026: The student emailed Dr. [name] requesting that the university convert the individual ProctorU conversation into a town hall or forum-based setting, citing numerous student issues, and attaching …
NSG 521 HESI ProctorU ID Crisis and Repeated Disconnections
This event chain covers three connected ProctorU failures over a 12-day period across two NSG 521 HESI examinations.
HESI Exam Link with Incorrect Dates
02/27/2026: The HESI exam link provided by Dr. [name] (Faculty, DNP, MSN-ED, APRN, FNP-C) contained incorrect dates, showing a 02/23 to 03/01 window instead of the correct scheduling …
HESI Exam Scheduling ADA Dispute
This event chain covers two related HESI scheduling escalations, both resolved only after Dean-level or ADA Coordinator intervention. 01/29/2026 to 02/03/2026: The student requested ability to take the …
Patho/Pharm Final Exam ProctorU Link Delay
Dr. [name] (Department Chair, Online Prelicensure Nursing) sent the Patho/Pharm final exam link on 12/19 with a testing window of 12/23 to 12/27, despite Dr. [name] having already …
October 2025 ProctorU and Surface Tablet Dispute
This event chain began with a single failed ProctorU session and escalated into a withdrawal ultimatum, a Surface tablet refusal, a denial of financial reimbursement, and a 58-page …
ProctorU installed LogMeIn executable that bypasses firewall and gains full system control at admin and user levels; no guidance on how to remove software after exam; security conc…
ProctorU installed LogMeIn executable that bypasses firewall and gains full system control at admin and user levels; no guidance on how to remove software after exam; security concern …
Proctoring connection dropped 25 minutes into exam; ProctorU did not notify student during exam; student was unaware they were being unmonitored; received phone message from Procto…
Proctoring connection dropped 25 minutes into exam; ProctorU did not notify student during exam; student was unaware they were being unmonitored; received phone message from ProctorU representative afterward
MacBook automatically updated to MacOS Mojave which ProctorU did not support; ProctorU just fails to connect on Mac; last 2 ProctorU exams took 2 hours to get working due to undisc…
MacBook automatically updated to MacOS Mojave which ProctorU did not support; ProctorU just fails to connect on Mac; last 2 ProctorU exams took 2 hours to get working …
Took 45 minutes from scheduled start to actually connect with proctor; proctor did not perform standard room/ID checks; proctor did not explain rules; student opened new tab to loo…
Took 45 minutes from scheduled start to actually connect with proctor; proctor did not perform standard room/ID checks; proctor did not explain rules; student opened new tab to …
TECHNICAL/SYSTEM FAILURE – Student scheduled ProctorU exam 2 hours before deadline.
TECHNICAL/SYSTEM FAILURE – Student scheduled ProctorU exam 2 hours before deadline. Upon launching the proctor chat window, they were unable to connect to a proctor and the chat …
FALSE ACADEMIC MISCONDUCT – Liberty University doctoral student (username Character-Order-780) reported being accused of academic misconduct via AI tools (Turnitin) after consisten…
FALSE ACADEMIC MISCONDUCT – Liberty University doctoral student (username [user]) reported being accused of academic misconduct via AI tools ([name]) after consistent writing style was flagged. Two independent …
RACIAL BIAS / FACIAL RECOGNITION – Black students on social media described experiences with facial detection failures during Proctorio/ProctorU exams.
RACIAL BIAS / FACIAL RECOGNITION – [name] students on social media described experiences with facial detection failures during Proctorio/ProctorU exams.
DISABILITY / ACCESSIBILITY CONCERN – WGU petition and broader UCSB documentation noted that the Guardian Browser restricts access to other applications during exams, which can 'ina…
DISABILITY / ACCESSIBILITY CONCERN – WGU petition and broader UCSB documentation noted that the Guardian Browser restricts access to other applications during exams, which can 'inadvertently interfere with …
FALSE CHEATING FLAG / DISCRIMINATION – A Black woman at an unnamed university using Proctorio was consistently asked to increase lighting on her face due to the software's facial d…
FALSE CHEATING FLAG / DISCRIMINATION – A [name] woman at an unnamed university using Proctorio was consistently asked to increase lighting on her face due to the software's …
SYSTEMIC HARM / INSTITUTIONAL RESPONSE – San Francisco State University faculty senate passed a resolution restricting or banning some third-party remote proctoring services after …
SYSTEMIC HARM / INSTITUTIONAL RESPONSE – San Francisco State University faculty senate passed a resolution restricting or banning some third-party remote proctoring services after students reported that online …
PRIVACY CONCERN + STUDENT RESISTANCE – University of Queensland Student Union raised concerns about ProctorU's personal data collection in late April 2020.
PRIVACY CONCERN + STUDENT RESISTANCE – University of Queensland Student [name] raised concerns about ProctorU's personal data collection in late April 2020.
FALSE CHEATING FLAGS + ANXIETY + PRIVACY – University of Delaware Review documented student Jess Abrevaya (sophomore, cognitive science major) describing ProctorU as causing signif…
FALSE CHEATING FLAGS + ANXIETY + PRIVACY – University of Delaware Review documented student Jess Abrevaya (sophomore, cognitive science major) describing ProctorU as causing significant anxiety and interrupting …
RACIAL BIAS / FACIAL RECOGNITION – A Black student was unable to use Proctorio because the system had trouble detecting their face, but could detect the faces of their white peers.
RACIAL BIAS / FACIAL RECOGNITION – A [name] student was unable to use Proctorio because the system had trouble detecting their face, but could detect the faces of …