Reports
Sofia Rasch, an Abilene Christian University student, said she 'despised' the Respondus LockDown Browser experience.
Sofia Rasch, an Abilene Christian University student, said she [user] the Respondus LockDown Browser experience. She had to make sure her family stayed out of the room, the …
Cleveland State University was a Respondus licensee at the time of the Ogletree v.
Cleveland State University was a Respondus licensee at the time of the Ogletree v. CSU room-scan lawsuit.
Aaron Ogletree, a chemistry student at Cleveland State University, was required to perform a webcam room scan of his bedroom before a remote exam.
Aaron Ogletree, a chemistry student at Cleveland State University, was required to perform a webcam room scan of his bedroom before a remote exam. He sued the university …
George Mason University's Fourth Estate covered the Ogletree ruling.
George Mason University's Fourth Estate covered the Ogletree ruling. Sheikh, a GMU faculty member, agreed there are alternative ways to test students.
G2 reviewer (faculty) reported students whose face is not detected by Respondus Monitor and stated the software is not inclusive for students with disabilities.
G2 reviewer (faculty) reported students whose face is not detected by Respondus Monitor and stated the software is not inclusive for students with disabilities.
G2 reviewer reported multiple log-on crashes and that Respondus tech support advised uninstalling unrelated video-editing software, which the reviewer considered an unreasonable wo…
G2 reviewer reported multiple log-on crashes and that Respondus tech support advised uninstalling unrelated video-editing software, which the reviewer considered an unreasonable workaround.
G2 reviewer reported being kicked out of assignments multiple times and not being able to reenter, particularly on Chromebooks.
G2 reviewer reported being kicked out of assignments multiple times and not being able to reenter, particularly on Chromebooks. Described LockDown Browser as the [user] of three secure …
Bridges et al.
Bridges et al. v. Respondus, Inc., Case No. 1:21-cv-01785 (N.D.
Honorlock's instructor blog ('How to Talk to a Student About Cheating') openly acknowledges scenarios where 'students may flat-out deny cheating, even when there's clear video evid…
Honorlock's instructor blog ('How to Talk to a Student [name]) openly acknowledges scenarios where 'students may flat-out deny cheating, even when there's clear video evidence,' framing all denials …
Veiga, et al.
Veiga, et al. v. Respondus Inc. settled for $6.25 million in BIPA class action.
G2 faculty reviewer reported the Review Priority indicator generates false positives requiring review of innocent student behavior, creating significant additional workload for ins…
G2 faculty reviewer reported the Review Priority indicator generates false positives requiring review of innocent student behavior, creating significant additional workload for instructors.
Second Trustpilot reviewer raised similar concerns about lack of transparent EULA and inability to control surveillance permissions during exams.
Second Trustpilot reviewer raised similar concerns about lack of transparent EULA and inability to control surveillance permissions during exams.
Trustpilot reviewer reported that no End User License Agreement (EULA) was presented at install, that there is no ability to revoke camera and microphone access, and questioned the…
Trustpilot reviewer reported that no End User License Agreement (EULA) was presented at install, that there is no ability to revoke camera and microphone access, and questioned the …
Capterra reviewer reported lots of bugs and glitches, an 'exam not saved' error, and described the software as 'very invasive for learners.'
Capterra reviewer reported lots of bugs and glitches, an 'exam not saved' error, and described the software as 'very invasive for learners.'
Capterra reviewer reported intermittent camera disconnect during Proctorio exams, treated as a flag despite student remaining at desk.
Capterra reviewer reported intermittent camera disconnect during Proctorio exams, treated as a flag despite student remaining at desk.
G2 reviewer reported Proctorio Chrome extension causing browser slowdowns and conflicts with other extensions, requiring uninstall of other extensions.
G2 reviewer reported Proctorio Chrome extension causing browser slowdowns and conflicts with other extensions, requiring uninstall of other extensions.
Capterra reviewer reported being unable to obtain refund despite missed exam due to software malfunction; institution and Respondus each pointed to the other.
Capterra reviewer reported being unable to obtain refund despite missed exam due to software malfunction; institution and Respondus each pointed to the other.
Multiple users report fail-to-launch errors when attempting to use LockDown Browser with Blackboard Ultra LMS.
Multiple users report fail-to-launch errors when attempting to use LockDown Browser with Blackboard Ultra LMS.
Capterra reviewer reported camera detection failures specific to integrated laptop webcams on certain Lenovo and Dell models.
Capterra reviewer reported camera detection failures specific to integrated laptop webcams on certain Lenovo and Dell models.
NYT/Kashmir Hill investigation revealed Honorlock uses Amazon Rekognition for facial detection.
NYT/Kashmir Hill investigation revealed Honorlock uses Amazon Rekognition for facial detection. Honorlock COO Brandon Smith confirmed AI flags suspicious if multiple faces detected or face disappears (e.g., when …
Respondus Support documentation acknowledges digital-signature install errors on macOS versions below 12 (Monterey).
Respondus Support documentation acknowledges digital-signature install errors on macOS versions below 12 ([name]).
FIU PantherNOW editorial documented false positives, accessibility/equity barriers, webcam costs ($45-100 average), and student government survey results showing students prefer in…
FIU PantherNOW editorial documented false positives, accessibility/equity barriers, webcam costs ($45-100 average), and student government survey results showing students prefer in-person exams over Honorlock-monitored exams.
Capterra reviewer reported secondary-monitor detection failures: students with dual monitors prevented from launching exam even after disconnecting second monitor.
Capterra reviewer reported secondary-monitor detection failures: students with dual monitors prevented from launching exam even after disconnecting second monitor.
Apple Discussions thread: User reported the camera light would flicker on/off during exams, raising concerns about whether monitoring was active intermittently or whether the app w…
Apple Discussions thread: User reported the camera light would flicker on/off during exams, raising concerns about whether monitoring was active intermittently or whether the app was buggy.