Reports
Students received an invasive list of ProctorU exam requirements: must hold a mirror or phone's front camera to reflect their monitor; webcam must show face, both hands, scratch pa…
Students received an invasive list of ProctorU exam requirements: must hold a mirror or phone's front camera to reflect their monitor; webcam must show face, both hands, scratch …
Completed 6 of 7 sections; proctor accidentally ended the test when asked to pause; received message stating exam ended due to academic integrity issue; proctor disconnected and co…
Completed 6 of 7 sections; proctor accidentally ended the test when asked to pause; received message stating exam ended due to academic integrity issue; proctor disconnected and could …
EdSurge reported that more than 60,000 students across the U.S.
EdSurge reported that more than 60,000 students across the U.S. had signed petitions calling on their colleges to stop using automated proctoring tools including ProctorU. CUNY petition alone …
Halfway through GRE at home, ProctorU cancelled test citing academic integrity violations; student disputes the finding
Halfway through GRE at home, ProctorU cancelled test citing academic integrity violations; student disputes the finding
TECHNICAL/SYSTEM FAILURE – Student reported using ProctorU for HESI A2 nursing admissions exam.
TECHNICAL/SYSTEM FAILURE – Student reported using ProctorU for HESI A2 nursing admissions exam. Commenter confirmed it is 'very common for that site to kick you out, camera to …
Electronic Privacy Information Center (EPIC) filed a formal complaint with the District of Columbia's Attorney General asking for investigation into the 'unfair and deceptive' busi…
Electronic Privacy Information Center (EPIC) filed a formal complaint with the District of Columbia's Attorney General asking for investigation into the 'unfair and deceptive' business practices of ProctorU …
TECHNICAL/SYSTEM FAILURE – ProctorU experienced regional internet outages on the penultimate day of exams.
TECHNICAL/SYSTEM FAILURE – ProctorU experienced regional internet outages on the penultimate day of exams. Seven exam sessions at 5:00 PM were halted by connection failures.
Six U.S.
Six U.S.
Completed half of GRE; given 10-minute break; waited for chat bot after break which appeared late; after finally speaking with chat, received message session terminated for academi…
Completed half of GRE; given 10-minute break; waited for chat bot after break which appeared late; after finally speaking with chat, received message session terminated for academic integrity …
TECHNICAL/SYSTEM FAILURE – Student used ProctorU for HESI exit exam.
TECHNICAL/SYSTEM FAILURE – Student used ProctorU for HESI exit exam. A commenter with personal nursing school experience confirmed ProctorU regularly 'kicks you out, camera shuts off while testing, …
Kicked out during testing; camera shut off while testing; required access code after being kicked out; very common occurrence per commenter who uses it for HESI exit exams
Kicked out during testing; camera shut off while testing; required access code after being kicked out; very common occurrence per commenter who uses it for HESI exit exams
Was performing room scan as proctor instructed; LAN disconnected a couple times while moving to show surroundings; proctor terminated test citing academic integrity concerns before…
Was performing room scan as proctor instructed; LAN disconnected a couple times while moving to show surroundings; proctor terminated test citing academic integrity concerns before exam even started
RACIAL BIAS / FACIAL RECOGNITION – Black student Robin Pocornie repeatedly received 'face not found' and 'room too dark' error messages from Proctorio during exams.
RACIAL BIAS / FACIAL RECOGNITION – [name] student [name] repeatedly received 'face not found' and 'room too dark' error messages from Proctorio during exams. She was forced to …
USC announced it would no longer use Respondus Monitor (a proctoring tool similar to ProctorU), citing concerns about equity, privacy, and discriminatory algorithms.
USC announced it would no longer use Respondus Monitor (a proctoring tool similar to ProctorU), citing concerns about equity, privacy, and discriminatory algorithms.
A University of Colorado Boulder administrator told Recode that ProctorU's remote proctoring software failed an accessibility audit conducted by the university.
A University of Colorado Boulder administrator told Recode that ProctorU's remote proctoring software failed an accessibility audit conducted by the university. Despite failing the audit, the university was …
University of Illinois' flagship Urbana-Champaign campus announced it would discontinue Proctorio (a ProctorU competitor) after the summer 2021 term, citing 'significant accessibil…
University of Illinois' flagship Urbana-Champaign campus announced it would discontinue Proctorio (a ProctorU competitor) after the summer 2021 term, citing 'significant accessibility concerns.' Announcement came after sustained campus …
Purdue student government representatives Talha Sarfraz Ahmad and Mohamed Amine Bouftas drafted and passed a resolution at Purdue University Senate demanding the university end all…
Purdue student government representatives [name] and [name] drafted and passed a resolution at Purdue University Senate demanding the university end all contracts with virtual proctoring services including ProctorU.
Kicked out of HESI exam when needing a break; could not log back in; live chat useless (bot with FAQ links); customer service representative couldn't resolve and forwarded to tech …
Kicked out of HESI exam when needing a break; could not log back in; live chat useless (bot with FAQ links); customer service representative couldn't resolve and forwarded …
IT specialist couldn't fix issues and had to reboot computer; ID not recognized after two photos; had to photograph ID on phone and email it; setup delay of 1.5 hours; started exam…
IT specialist couldn't fix issues and had to reboot computer; ID not recognized after two photos; had to photograph ID on phone and email it; setup delay of …
BIOMETRIC PRIVACY VIOLATION – Class action lawsuit (Thakkar et al.
BIOMETRIC PRIVACY VIOLATION – Class action lawsuit (Thakkar et al. v. ProctorU Inc., 2:21-cv-02051) filed in Central District of Illinois.
Class-action lawsuit filed in the Central District of Illinois (Thakkar et al.
Class-action lawsuit filed in the Central District of Illinois (Thakkar et al. v. ProctorU, Inc., No. 2:21-cv-02051) alleging ProctorU violated the Illinois Biometric Information Privacy Act (BIPA).
ProctorU collected biometric data (eye movements, facial expressions/face geometry, keystroke biometrics) without proper consent; no specified data retention/destruction policies; …
ProctorU collected biometric data (eye movements, facial expressions/face geometry, keystroke biometrics) without proper consent; no specified data retention/destruction policies; data breach in July 2020 exposed records of almost …
Three Illinois students (Andrea Kohlenberg and others) filed class-action complaint in Central District of Illinois (Thakkar et al v.
Three Illinois students (Andrea Kohlenberg and others) filed class-action complaint in Central District of Illinois (Thakkar et al v. ProctorU, No. 2:21-cv-02051) for BIPA violations.
1.5 hours to connect due to proctor issues; proctor had bad internet connection; downloaded LogMeInRescue 4 times; 5 different people controlled computer; transferred to tech suppo…
1.5 hours to connect due to proctor issues; proctor had bad internet connection; downloaded LogMeInRescue 4 times; 5 different people controlled computer; transferred to tech support who said …