Reports
TECHNICAL/SYSTEM FAILURE – ProctorU experienced regional internet outages on the penultimate day of exams.
TECHNICAL/SYSTEM FAILURE – ProctorU experienced regional internet outages on the penultimate day of exams. Seven exam sessions at 5:00 PM were halted by connection failures.
Six U.S.
Six U.S.
Completed half of GRE; given 10-minute break; waited for chat bot after break which appeared late; after finally speaking with chat, received message session terminated for academi…
Completed half of GRE; given 10-minute break; waited for chat bot after break which appeared late; after finally speaking with chat, received message session terminated for academic integrity …
TECHNICAL/SYSTEM FAILURE – Student used ProctorU for HESI exit exam.
TECHNICAL/SYSTEM FAILURE – Student used ProctorU for HESI exit exam. A commenter with personal nursing school experience confirmed ProctorU regularly 'kicks you out, camera shuts off while testing, …
Kicked out during testing; camera shut off while testing; required access code after being kicked out; very common occurrence per commenter who uses it for HESI exit exams
Kicked out during testing; camera shut off while testing; required access code after being kicked out; very common occurrence per commenter who uses it for HESI exit exams
Was performing room scan as proctor instructed; LAN disconnected a couple times while moving to show surroundings; proctor terminated test citing academic integrity concerns before…
Was performing room scan as proctor instructed; LAN disconnected a couple times while moving to show surroundings; proctor terminated test citing academic integrity concerns before exam even started
RACIAL BIAS / FACIAL RECOGNITION – Black student Robin Pocornie repeatedly received 'face not found' and 'room too dark' error messages from Proctorio during exams.
RACIAL BIAS / FACIAL RECOGNITION – [name] student [name] repeatedly received 'face not found' and 'room too dark' error messages from Proctorio during exams. She was forced to …
USC announced it would no longer use Respondus Monitor (a proctoring tool similar to ProctorU), citing concerns about equity, privacy, and discriminatory algorithms.
USC announced it would no longer use Respondus Monitor (a proctoring tool similar to ProctorU), citing concerns about equity, privacy, and discriminatory algorithms.
A University of Colorado Boulder administrator told Recode that ProctorU's remote proctoring software failed an accessibility audit conducted by the university.
A University of Colorado Boulder administrator told Recode that ProctorU's remote proctoring software failed an accessibility audit conducted by the university. Despite failing the audit, the university was …
University of Illinois' flagship Urbana-Champaign campus announced it would discontinue Proctorio (a ProctorU competitor) after the summer 2021 term, citing 'significant accessibil…
University of Illinois' flagship Urbana-Champaign campus announced it would discontinue Proctorio (a ProctorU competitor) after the summer 2021 term, citing 'significant accessibility concerns.' Announcement came after sustained campus …
Purdue student government representatives Talha Sarfraz Ahmad and Mohamed Amine Bouftas drafted and passed a resolution at Purdue University Senate demanding the university end all…
Purdue student government representatives [name] and [name] drafted and passed a resolution at Purdue University Senate demanding the university end all contracts with virtual proctoring services including ProctorU.
Kicked out of HESI exam when needing a break; could not log back in; live chat useless (bot with FAQ links); customer service representative couldn't resolve and forwarded to tech …
Kicked out of HESI exam when needing a break; could not log back in; live chat useless (bot with FAQ links); customer service representative couldn't resolve and forwarded …
IT specialist couldn't fix issues and had to reboot computer; ID not recognized after two photos; had to photograph ID on phone and email it; setup delay of 1.5 hours; started exam…
IT specialist couldn't fix issues and had to reboot computer; ID not recognized after two photos; had to photograph ID on phone and email it; setup delay of …
BIOMETRIC PRIVACY VIOLATION – Class action lawsuit (Thakkar et al.
BIOMETRIC PRIVACY VIOLATION – Class action lawsuit (Thakkar et al. v. ProctorU Inc., 2:21-cv-02051) filed in Central District of Illinois.
Class-action lawsuit filed in the Central District of Illinois (Thakkar et al.
Class-action lawsuit filed in the Central District of Illinois (Thakkar et al. v. ProctorU, Inc., No. 2:21-cv-02051) alleging ProctorU violated the Illinois Biometric Information Privacy Act (BIPA).
ProctorU collected biometric data (eye movements, facial expressions/face geometry, keystroke biometrics) without proper consent; no specified data retention/destruction policies; …
ProctorU collected biometric data (eye movements, facial expressions/face geometry, keystroke biometrics) without proper consent; no specified data retention/destruction policies; data breach in July 2020 exposed records of almost …
Three Illinois students (Andrea Kohlenberg and others) filed class-action complaint in Central District of Illinois (Thakkar et al v.
Three Illinois students (Andrea Kohlenberg and others) filed class-action complaint in Central District of Illinois (Thakkar et al v. ProctorU, No. 2:21-cv-02051) for BIPA violations.
1.5 hours to connect due to proctor issues; proctor had bad internet connection; downloaded LogMeInRescue 4 times; 5 different people controlled computer; transferred to tech suppo…
1.5 hours to connect due to proctor issues; proctor had bad internet connection; downloaded LogMeInRescue 4 times; 5 different people controlled computer; transferred to tech support who said …
RACIAL BIAS / FACIAL RECOGNITION – Three UW-Madison students reported their exams were erroneously paused because Honorlock software failed to register their faces due to skin tone…
RACIAL BIAS / FACIAL RECOGNITION – Three UW-Madison students reported their exams were erroneously paused because Honorlock software failed to register their faces due to skin tone. University …
Near end of exam, proctor terminated test citing academic integrity violation; student claims they did nothing wrong and only looked at screen; proctor refused to explain; was just…
Near end of exam, proctor terminated test citing academic integrity violation; student claims they did nothing wrong and only looked at screen; proctor refused to explain; was just …
RACIAL BIAS / FACIAL RECOGNITION – Researcher Lucy Satheesan tested Proctorio's OpenCV-based facial detection models against 11,000 images from the FairFace dataset.
RACIAL BIAS / FACIAL RECOGNITION – Researcher Lucy Satheesan tested Proctorio's OpenCV-based facial detection models against 11,000 images from the FairFace dataset. Models failed to detect faces in …
Senator Ron Wyden (D-OR) raised cybersecurity concerns about ProctorU's web-browser extension used to administer LSAT exams remotely, warning that it could give cybercriminals a fo…
Senator Ron Wyden (D-OR) raised cybersecurity concerns about ProctorU's web-browser extension used to administer LSAT exams remotely, warning that it could give cybercriminals a foothold onto test-takers' devices. …
University of Iowa internal audit found only 14% of faculty members were analyzing results received from Proctorio — meaning 86% of AI-flagged 'cheating' reports were never reviewe…
University of Iowa internal audit found only 14% of faculty members were analyzing results received from Proctorio — meaning 86% of AI-flagged [user] reports were never reviewed, yet …
FALSE CHEATING FLAGS (SYSTEMIC) – ProctorU's own internal analysis found its AI-only proctoring systems were flagging innocuous behavior as suspicious (rubbing eyes, dog barking in…
FALSE CHEATING FLAGS (SYSTEMIC) – ProctorU's own internal analysis found its AI-only proctoring systems were flagging innocuous behavior as suspicious (rubbing eyes, dog barking in background) and only …