Reports
Testing instructions stated speakers are required but proctor said speakers were not allowed.
Testing instructions stated speakers are required but proctor said speakers were not allowed. Getting into the test was essentially impossible and took hours.
Downloaded Guardian as instructed.
Downloaded Guardian as instructed. Computer started beeping saying it was compromised with a number to call.
Seven hours total from start of test time to finish due to insane ProctorU issues; camera positioning was enormous hassle; could not sit in chair because proctor couldn't fully see…
Seven hours total from start of test time to finish due to insane ProctorU issues; camera positioning was enormous hassle; could not sit in chair because proctor couldn't …
Computer started beeping and giving scam alert warnings after Guardian was installed.
Computer started beeping and giving scam alert warnings after Guardian was installed. Camera would not turn off.
Paid to take exam.
Paid to take exam. System failed.
Connected to a proctor 3 times, took an hour to sort out (TeamViewer blocking issue).
Connected to a proctor 3 times, took an hour to sort out (TeamViewer blocking issue). Third proctor Mercy finally helped but was cold and unsympathetic after student explained …
Daughter was disconnected during test and spent over 3 hours on chats and phone calls where technicians would disconnect before resolving issue.
Daughter was disconnected during test and spent over 3 hours on chats and phone calls where technicians would disconnect before resolving issue. Kept speaking over daughter.
Daughter taking college admin test was disconnected during test.
Daughter taking college admin test was disconnected during test. Over 3 hours on chats and phone calls.
FALSE CHEATING FLAGS – Multiple students at UTS reported being flagged by ProctorU for: (1) phone alarm going off accidentally during exam; (2) accidentally activating Siri on a se…
FALSE CHEATING FLAGS – Multiple students at UTS reported being flagged by ProctorU for: (1) phone alarm going off accidentally during exam; (2) accidentally activating Siri on a …
Tried 3 different computers.
Tried 3 different computers. Nothing worked.
Tried 3 different computers with no success.
Tried 3 different computers with no success. Agents couldn't be understood.
Technician ended chat without providing assistance while exam was live.
Technician ended chat without providing assistance while exam was live. Sent back to LSAC support line even though LSAC had told reviewer to deal with ProctorU.
Spent hours trying to find a 'sufficient' computer to get around apparent 'internet issues' only to never be able to access exam.
Spent hours trying to find a [user] computer to get around apparent 'internet issues' only to never be able to access exam. IT people clueless.
Text boxes containing exam passages disappeared during exam; proctor kept insisting 'no texts are allowed'; lost 40 minutes trying to resolve; proctor signed student out of exam; b…
Text boxes containing exam passages disappeared during exam; proctor kept insisting 'no texts are allowed'; lost 40 minutes trying to resolve; proctor signed student out of exam; by …
ProctorU unable to connect to student's computer after over an hour on call; time elapsed; cannot take exam; must reschedule
ProctorU unable to connect to student's computer after over an hour on call; time elapsed; cannot take exam; must reschedule
Took exam session three different times because ProctorU canceled every single test.
Took exam session three different times because ProctorU canceled every single test. Was in the middle of tests when they were cancelled without explanation.
Could not understand support staff on phone.
Could not understand support staff on phone. Support chat kept disconnecting.
Waited over an hour for a proctor with no resolution.
Waited over an hour for a proctor with no resolution. Agents don't know how to help.
Waited 20 min for proctor.
Waited 20 min for proctor. Transferred to 3 different people.
University confirmed registration in email, letter, and phone.
University confirmed registration in email, letter, and phone. ProctorU couldn't find student in their system.
Multiple interruptions during entrance exam for nursing school.
Multiple interruptions during entrance exam for nursing school. Third interruption occurred while typing the review.
Page wouldn't load; kept seeing same error message.
Page wouldn't load; kept seeing same error message. Customer support chat would not work and calls were cut off twice.
Mock exams revealed: inconsistent room inspection standards between proctors; proctors asked to inspect inappropriate/personal areas of examinees' bodies; proctors accessed persona…
Mock exams revealed: inconsistent room inspection standards between proctors; proctors asked to inspect inappropriate/personal areas of examinees' bodies; proctors accessed personal files; proctors requested personal data including license …
Technicians did not know what they were doing.
Technicians did not know what they were doing. Took a minimum of 1 hour to connect to exam.