Reports
2.5-hour exam.
2.5-hour exam. 40 minutes in, abruptly logged out due to server issue. Invigilator couldn't fix it and stopped communicating.
Logged out while reviewing responses; spent an hour with tech support with no solution; later learned proctor had ended session and submitted exam; took three days to resolve an ex…
Logged out while reviewing responses; spent an hour with tech support with no solution; later learned proctor had ended session and submitted exam; took three days to resolve …
45-minute pre-checkup phase; proctor falsely claimed computer lacked sufficient storage (160GB available); had to switch to sister's computer; camera froze 30 minutes into exam; sh…
45-minute pre-checkup phase; proctor falsely claimed computer lacked sufficient storage (160GB available); had to switch to sister's computer; camera froze 30 minutes into exam; shuffled between proctors and …
Website crashed and customer service closed to avoid questions.
Website crashed and customer service closed to avoid questions. Professor had to extend the exam period.
System crashed and browser closed.
System crashed and browser closed. Had to uninstall/reinstall and restart brand new computer for the proctor every time.
Second exam attempt was a horror.
Second exam attempt was a horror. Proctor kept going in and out of connection.
TECHNICAL/SYSTEM FAILURE – ProctorU's assigned proctor disconnected from the student's exam halfway through.
TECHNICAL/SYSTEM FAILURE – ProctorU's assigned proctor disconnected from the student's exam halfway through. The student was not automatically assigned a new proctor.
Spent several hours over multiple days with 10+ technicians including phone calls unable to establish camera connection.
Spent several hours over multiple days with 10+ technicians including phone calls unable to establish camera connection. Hardware and software were working perfectly — drivers all good, settings …
Problem on ProctorU's end: could not establish camera connection despite webcam working perfectly.
Problem on ProctorU's end: could not establish camera connection despite webcam working perfectly. Communicated with 10+ technicians including phone calls over multiple days.
Proctor disconnected halfway through exam; student not assigned another proctor; had to attempt to connect on own; new proctor didn't join until student nearly ready to submit; wen…
Proctor disconnected halfway through exam; student not assigned another proctor; had to attempt to connect on own; new proctor didn't join until student nearly ready to submit; went …
Exam terminated said student was looking off screen which they were not.
Exam terminated said student was looking off screen which they were not. Proctor (police patil santhosh) had full view of student's Dell desktop screen.
Could not connect for 36 straight hours due to technical issues.
Could not connect for 36 straight hours due to technical issues. Tried 4 different computers in 2 different states.
Always crashing causing students hardship.
Always crashing causing students hardship. Always blamed on poor connection — a lie.
Unable to connect for 36 straight hours.
Unable to connect for 36 straight hours. Tried 4 different computers in two different states.
Always crashing and causing hardships for students.
Always crashing and causing hardships for students. Always blames it on poor connection regardless of device or service.
Test was at 4:50 PM.
Test was at 4:50 PM. At 10:00 PM (over 5 hours later) had not even started.
2+ hours waiting on a proctor before exam started; mentally exhausted by the time exam began; unable to give full effort
2+ hours waiting on a proctor before exam started; mentally exhausted by the time exam began; unable to give full effort
Waited 1 hour 30 minutes.
Waited 1 hour 30 minutes. When proctor finally came, they did not have the correct access code to get into the test.
Transferred to 10 different proctors and tech agents.
Transferred to 10 different proctors and tech agents. Computer crashed multiple times due to agents.
Using free Windows version; proctor made student leave session and forfeit exam voucher because 'Activate Windows' watermark visible on screen.
Using free Windows version; proctor made student leave session and forfeit exam voucher because 'Activate Windows' watermark visible on screen. No information provided anywhere that free Windows cannot …
ProctorU not allowing test due to free/unlicensed version of Windows showing 'Activate Windows' watermark.
ProctorU not allowing test due to free/unlicensed version of Windows showing 'Activate Windows' watermark. Proctor made student leave session and lose exam voucher.
ProctorU screwed up exams at the school; all teachers had to offer Zoom or remove proctoring requirement.
ProctorU screwed up exams at the school; all teachers had to offer Zoom or remove proctoring requirement. Despite the issues preventing exams, ProctorU denied refund saying there was …
Multiple reschedulings due to ProctorU incompetence.
Multiple reschedulings due to ProctorU incompetence. Every time there is suddenly something [user] with a brand new computer.
School switched from AI proctoring to Live proctor at last minute due to tech issues.
School switched from AI proctoring to Live proctor at last minute due to tech issues. Paid $8 for last-minute scheduling that school said would be waived.