Reports
Reports of testing center closures, equipment failures, and proctor unavailability across multiple Kryterion-run testing centers.
Reports of testing center closures, equipment failures, and proctor unavailability across multiple Kryterion-run testing centers.
Multiple AWS certification candidates reported Webassessor (Kryterion) crashes, audio/video issues, and proctor disconnections during AWS exams.
Multiple AWS certification candidates reported Webassessor ([name]) crashes, audio/video issues, and proctor disconnections during AWS exams. AWS migrated most certifications away from Kryterion to Pearson VUE/PSI in 2020-2021.
Kryterion's own corporate blog enumerates 'The Five Biggest Complaints from Test Candidates' including stale exam content, security compromise, and procedural complaints.
Kryterion's own corporate blog enumerates 'The Five Biggest Complaints from Test Candidates' including stale exam content, security compromise, and procedural complaints. Vendor self-acknowledgment of complaint patterns.
Salesforce Trailblazer Community has a recurring topic 'Online Exam Issue With Kryterion' with multiple threads documenting candidate complaints about platform reliability.
Salesforce Trailblazer Community has a recurring topic 'Online Exam Issue With Kryterion' with multiple threads documenting candidate complaints about platform reliability.
GetApp Mercer Mettl Examination Platform listing summarizes review patterns with mixed B2B and candidate-side feedback.
GetApp Mercer Mettl Examination Platform listing summarizes review patterns with mixed B2B and candidate-side feedback.
G2 reviews skew positive on the buyer/admin side but candidate-side reviews on Capterra include severe complaints about disqualification, evaluator behavior, and software reliabili…
G2 reviews skew positive on the buyer/admin side but candidate-side reviews on Capterra include severe complaints about disqualification, evaluator behavior, and software reliability.
Vendor documentation notes Mercer Mettl uses 18+ AI flag types, claims GDPR compliance, but Indian Digital Personal Data Protection Act (DPDPA) compliance is not discussed publicly…
Vendor documentation notes Mercer Mettl uses 18+ AI flag types, claims GDPR compliance, but Indian Digital Personal Data Protection Act (DPDPA) compliance is not discussed publicly. Data hosted …
Lento Law Firm advertises representation specifically for students disciplined based on Mercer Mettl AI flagging, indicating sustained student-side dispute volume.
Lento Law Firm advertises representation specifically for students disciplined based on Mercer Mettl AI flagging, indicating sustained student-side dispute volume.
Capterra reviewer wrote: 'It was a horrible experience.
Capterra reviewer wrote: 'It was a horrible experience. If there was an option of negative marking, I would give negative marking instead of zero.
Candidate guidance documents AI-disqualification possible 'even after taking the test'; recordings retained 6 months.
Candidate guidance documents AI-disqualification possible 'even after taking the test'; recordings retained 6 months. Concerns raised about post-hoc disqualification without notice.
Sitejabber PSI Exams profile contains 9,978 reviews with rating 4.1/5, but the rating is skewed by practice-test buyers; the proctored-exam complaint stream is severe.
Sitejabber PSI Exams profile contains 9,978 reviews with rating 4.1/5, but the rating is skewed by practice-test buyers; the proctored-exam complaint stream is severe.
ComplaintsBoard PSI Services profile contains 404 complaints with rating 3.4/5; volume of negative reviews is significant despite higher Sitejabber average from practice-test buyer…
ComplaintsBoard PSI Services profile contains 404 complaints with rating 3.4/5; volume of negative reviews is significant despite higher Sitejabber average from practice-test buyers.
Open Praxis academic review notes Talview's 'Alvy' generative-AI proctoring agent introduces autonomous decisioning concerns.
Open Praxis academic review notes Talview's [user] generative-AI proctoring agent introduces autonomous decisioning concerns. Bias and false-positive issues acknowledged in Talview's own ethics blog.
Customer purchased Dec 23, 2025; 13 days later access codes still not generated.
Customer purchased Dec 23, 2025; 13 days later access codes still not generated. PSI confirmed external system was down.
Trustpilot reviewer recounted COVID-era $15 voucher offer treated as inadequate compensation when proctors did not show.
Trustpilot reviewer recounted COVID-era $15 voucher offer treated as inadequate compensation when proctors did not show. PSI exams Trustpilot has 1,894 reviews with low rating.
Caller told by support that he needed a new email for every state, that 12 states required 12 emails, and that he could not see past test history.
Caller told by support that he needed a new email for every state, that 12 states required 12 emails, and that he could not see past test history. …
Candidate had a Microsoft online exam scheduled, with no proctor showing up.
Candidate had a Microsoft online exam scheduled, with no proctor showing up. After taking pictures of ID, making a video of the room with webcam, the candidate just …
Test-taker arrived at Triad Aviation Academy testing center at 9 am to find center 'doesn't take exams on Mondays and Tuesdays.'
Test-taker arrived at Triad Aviation Academy testing center at 9 am to find center [user]t take exams on Mondays and Tuesdays.'
100% disabled veteran requested veterans' preference points; failed to receive expected accommodations after submitting DD-Form 214 and VA documentation.
100% disabled veteran requested veterans' preference points; failed to receive expected accommodations after submitting DD-Form 214 and VA documentation.
Daughter of complainant terminated 9 questions in for 'cell phone detection' despite cell phone being placed behind her per proctor instruction.
Daughter of complainant terminated 9 questions in for 'cell phone detection' despite cell phone being placed behind her per proctor instruction. The [user] determined detection without explaining what …
Test-taker disqualified for going off camera approximately 10 seconds.
Test-taker disqualified for going off camera approximately 10 seconds. After 11 phone calls, 10 emails, and 20 days, the candidate still could not schedule a retake.
Multiple test-takers on NI Forums reported proctor exiting before the score was shown, hold-and-hangup tech support, screen-share confusion, ID rejection of valid Australian govern…
Multiple test-takers on NI Forums reported proctor exiting before the score was shown, hold-and-hangup tech support, screen-share confusion, ID rejection of valid Australian government IDs, and name mismatch …
User attempted three times over 2+ months to take AZ-900 with PSI; the proctor never showed up on each attempt.
User attempted three times over 2+ months to take AZ-900 with PSI; the proctor never showed up on each attempt.
Western Gazette reported ProctorTrack suspended services after the security breach, with student outcry.
Western Gazette reported ProctorTrack suspended services after the security breach, with student outcry.