Reports
Paid almost $30 to take final exam.
Paid almost $30 to take final exam. Took over 2 hours to get close to starting.
ProctorU lost exam scores and said student has no account — despite confirming username and login exist.
ProctorU lost exam scores and said student has no account — despite confirming username [user] login exist. Refused to take responsibility, apologize, or refund money.
Locked out of exam for entirety of it.
Locked out of exam for entirety of it. University counsellor said they had been flooded with calls about exact same issue all night.
No chat box access during exam; needed bathroom urgently; tried to flag proctor for break and chat wasn't working; heard only a 'ding' sound; exam settings changed by first proctor…
No chat box access during exam; needed bathroom urgently; tried to flag proctor for break and chat wasn't working; heard only a [user] sound; exam settings changed by …
During exam, chat box became unavailable (ETS secure browser prevents it).
During exam, chat box became unavailable (ETS secure browser prevents it). Proctor could not communicate.
Paid $130 to take Praxis test.
Paid $130 to take Praxis test. Computer failed system checks multiple times (CPU 91-99%; max is 85%).
Technical issues on 4 different computers (wouldn't download required software, mic/webcam failure); by 4th computer setup it was 12:20pm and appointment window had closed; 3 chat …
Technical issues on 4 different computers (wouldn't download required software, mic/webcam failure); by 4th computer setup it was 12:20pm and appointment window had closed; 3 chat support people …
Guardian browser decided to update 10 minutes before scheduled test.
Guardian browser decided to update 10 minutes before scheduled test. When logging into ProctorU account, asked to confirm identity via email — adding further delay.
At-home testing software failed.
At-home testing software failed. After 90 minutes of chat support with mouse control, still couldn't fix.
Proctor randomly disconnected during second section; test not paused while student rushed to reconnect; new proctor said 'oh well'
Proctor randomly disconnected during second section; test not paused while student rushed to reconnect; new proctor said 'oh well'
ProctorU couldn't detect mic, camera, or internet speed for 20+ minutes; proctor interrupted multiple times during test including when under 5 minutes remained; proctor made studen…
ProctorU couldn't detect mic, camera, or internet speed for 20+ minutes; proctor interrupted multiple times during test including when under 5 minutes remained; proctor made student remove earbuds …
Disconnected while answering midterm questions; 15 minutes to reconnect; 10 more minutes to reach a proctor; proctor reopened exam but timer kept running; disconnected again; proct…
Disconnected while answering midterm questions; 15 minutes to reconnect; 10 more minutes to reach a proctor; proctor reopened exam but timer kept running; disconnected again; proctor couldn't reopen …
Had exam booked with order receipt for 10:40am; logged in night before to confirm and session was GONE; only available slot offered was 10:40pm; caused major panic attack; woke wit…
Had exam booked with order receipt for 10:40am; logged in night before to confirm and session was GONE; only available slot offered was 10:40pm; caused major panic attack; …
ProctorU system used only for international students who cannot return to Australia; 2020 data breach led to 440,000 user records exposed; 2020 connection issues prevented students…
ProctorU system used only for international students who cannot return to Australia; 2020 data breach led to 440,000 user records exposed; 2020 connection issues prevented students from sitting …
Service never works properly.
Service never works properly. Scheduling is messed up.
Had technical issues on first attempt with multiple computers.
Had technical issues on first attempt with multiple computers. Window passed for exam.
College using lame software like ProctorU.
College using lame software like ProctorU. No one speaks English and the help link was useless.
Colleges using lame software like ProctorU.
Colleges using lame software like ProctorU. No one speaks English.
Site maintenance notification caused student to be kicked out of exam just 2 questions before completing; ProctorU system maintenance performed without adequate notice
Site maintenance notification caused student to be kicked out of exam just 2 questions before completing; ProctorU system maintenance performed without adequate notice
Terrible service.
Terrible service. Had problem every time across 5 tests.
RACIAL BIAS / FACIAL RECOGNITION (SYSTEMIC/DOCUMENTED) – Respondus (maker of competing LockdownBrowser) was granted a patent showing their risk score system required a downward 'ad…
RACIAL BIAS / FACIAL RECOGNITION (SYSTEMIC/DOCUMENTED) – Respondus (maker of competing LockdownBrowser) was granted a patent showing their risk score system required a downward [user] for dark-skinned students …
TECHNICAL/SYSTEM FAILURE – Named plaintiff Ms.
TECHNICAL/SYSTEM FAILURE – Named [name]. [name] ([name] et al. v.
No 'start session' button appeared despite video instructions showing there should be one; support queue wait twice for total of 2 hours; advised to reschedule and use another comp…
No 'start session' button appeared despite video instructions showing there should be one; support queue wait twice for total of 2 hours; advised to reschedule and use another …
Logged in 10 minutes early.
Logged in 10 minutes early. No 'start session' button appeared.