Reports
ProctorU invaded computer.
ProctorU invaded computer. Next day computer showed scrambled words and numbers.
Paid $169.99 for professional social studies exam; 2 hours troubleshooting through online and customer service; system never worked; lost money and stayed home from work without pa…
Paid $169.99 for professional social studies exam; 2 hours troubleshooting through online and customer service; system never worked; lost money and stayed home from work without pay to …
Having issues allowing a script.
Having issues allowing a script. Proctors attempted to communicate via chatbox but received no response.
Guardian browser showed multiple sessions open.
Guardian browser showed multiple sessions open. Got help 4 different times and no one solved it.
Waited more than 1 hour for them to fix issue.
Waited more than 1 hour for them to fix issue. Advised to reschedule at additional cost.
Wife needed to take a $160+ ServSafe test.
Wife needed to take a $160+ ServSafe test. Process was the most absolute garbage experience.
Guardian browser fails equipment tests after update (version change caused RAM/CPU detection failure); multiple proctors and tech support unable to resolve; forced to open test in …
Guardian browser fails equipment tests after update (version change caused RAM/CPU detection failure); multiple proctors and tech support unable to resolve; forced to open test in Guardian Browser …
Paid almost $30 to take final exam.
Paid almost $30 to take final exam. Took over 2 hours to get close to starting.
ProctorU lost exam scores and said student has no account — despite confirming username and login exist.
ProctorU lost exam scores and said student has no account — despite confirming username [user] login exist. Refused to take responsibility, apologize, or refund money.
Locked out of exam for entirety of it.
Locked out of exam for entirety of it. University counsellor said they had been flooded with calls about exact same issue all night.
No chat box access during exam; needed bathroom urgently; tried to flag proctor for break and chat wasn't working; heard only a 'ding' sound; exam settings changed by first proctor…
No chat box access during exam; needed bathroom urgently; tried to flag proctor for break and chat wasn't working; heard only a [user] sound; exam settings changed by …
During exam, chat box became unavailable (ETS secure browser prevents it).
During exam, chat box became unavailable (ETS secure browser prevents it). Proctor could not communicate.
Paid $130 to take Praxis test.
Paid $130 to take Praxis test. Computer failed system checks multiple times (CPU 91-99%; max is 85%).
Technical issues on 4 different computers (wouldn't download required software, mic/webcam failure); by 4th computer setup it was 12:20pm and appointment window had closed; 3 chat …
Technical issues on 4 different computers (wouldn't download required software, mic/webcam failure); by 4th computer setup it was 12:20pm and appointment window had closed; 3 chat support people …
Guardian browser decided to update 10 minutes before scheduled test.
Guardian browser decided to update 10 minutes before scheduled test. When logging into ProctorU account, asked to confirm identity via email — adding further delay.
At-home testing software failed.
At-home testing software failed. After 90 minutes of chat support with mouse control, still couldn't fix.
Proctor randomly disconnected during second section; test not paused while student rushed to reconnect; new proctor said 'oh well'
Proctor randomly disconnected during second section; test not paused while student rushed to reconnect; new proctor said 'oh well'
ProctorU couldn't detect mic, camera, or internet speed for 20+ minutes; proctor interrupted multiple times during test including when under 5 minutes remained; proctor made studen…
ProctorU couldn't detect mic, camera, or internet speed for 20+ minutes; proctor interrupted multiple times during test including when under 5 minutes remained; proctor made student remove earbuds …
Disconnected while answering midterm questions; 15 minutes to reconnect; 10 more minutes to reach a proctor; proctor reopened exam but timer kept running; disconnected again; proct…
Disconnected while answering midterm questions; 15 minutes to reconnect; 10 more minutes to reach a proctor; proctor reopened exam but timer kept running; disconnected again; proctor couldn't reopen …
Had exam booked with order receipt for 10:40am; logged in night before to confirm and session was GONE; only available slot offered was 10:40pm; caused major panic attack; woke wit…
Had exam booked with order receipt for 10:40am; logged in night before to confirm and session was GONE; only available slot offered was 10:40pm; caused major panic attack; …
ProctorU system used only for international students who cannot return to Australia; 2020 data breach led to 440,000 user records exposed; 2020 connection issues prevented students…
ProctorU system used only for international students who cannot return to Australia; 2020 data breach led to 440,000 user records exposed; 2020 connection issues prevented students from sitting …
Service never works properly.
Service never works properly. Scheduling is messed up.
Had technical issues on first attempt with multiple computers.
Had technical issues on first attempt with multiple computers. Window passed for exam.
College using lame software like ProctorU.
College using lame software like ProctorU. No one speaks English and the help link was useless.