Reports
RACIAL BIAS / FACIAL RECOGNITION – Peer-reviewed study in Frontiers in Education found Black students and students with darker skin tones were significantly more likely to be flagg…
RACIAL BIAS / FACIAL RECOGNITION – Peer-reviewed study in Frontiers in Education found [name] students and students with darker skin tones were significantly more likely to be flagged …
Peer-reviewed academic study found disabled students were systematically disadvantaged by proctoring software algorithms.
Peer-reviewed academic study found disabled students were systematically disadvantaged by proctoring software algorithms. Students with ADHD who look away from screens when thinking were flagged as [user] due …
Peer-reviewed study published in Frontiers in Education found significant racial and skin-tone bias in automated proctoring software (described as 'the automated proctoring softwar…
Peer-reviewed study published in Frontiers in Education found significant racial and skin-tone bias in automated proctoring software (described as 'the automated proctoring software predominantly used' at the study …
Proctor dropped out and invalidated exam after student had completed it.
Proctor dropped out and invalidated exam after student had completed it.
Reassigned 8 different proctors and technicians; had to reschedule test; couldn't start test until almost 3 hours after scheduled time; proctor had many difficulties navigating set…
Reassigned 8 different proctors and technicians; had to reschedule test; couldn't start test until almost 3 hours after scheduled time; proctor had many difficulties navigating setup
ProctorU software installed on computer crashed it completely.
ProctorU software installed on computer crashed it completely. Both ProctorU and Blackboard would no longer load.
Proctor insisted on access control for no apparent reason; only relented after student firmly refused; proctor interruptions and demands throughout exam
Proctor insisted on access control for no apparent reason; only relented after student firmly refused; proctor interruptions and demands throughout exam
Proctor interrupted exam 4+ times; student became so frustrated they yelled at proctor; constant interruptions throughout exam session
Proctor interrupted exam 4+ times; student became so frustrated they yelled at proctor; constant interruptions throughout exam session
During 10-minute intermission, proctor indicated video issue and asked to transfer to tech.
During 10-minute intermission, proctor indicated video issue and asked to transfer to tech. Student asked if this would interrupt session and was told 'no because you are still …
During intermission, exam was terminated.
During intermission, exam was terminated. Proctor failed to inform student of termination risk during transfer and did not provide instructions to protect exam from termination.
Proctor installed Chrome on computer even though student had used existing browser for two previous tests.
Proctor installed Chrome on computer even though student had used existing browser for two previous tests. From then until 7:07pm was transferred 4 times.
Student Aaron Ogletree was required to perform a room scan of his bedroom via webcam before taking an online exam at home (using web conference proctoring).
Student [name] was required to perform a room scan of his bedroom via webcam before taking an online exam at home (using web conference proctoring). He had confidential …
TECHNICAL + INVASIVENESS CONCERNS – UF recent graduate Madi Kuokos described experiences with multiple online proctoring platforms including ProctorU as: software was difficult to …
TECHNICAL + INVASIVENESS CONCERNS – UF recent graduate [name] described experiences with multiple online proctoring platforms including ProctorU as: software was difficult to use; platforms were invasive and …
Honi Soit investigation revealed University of Sydney spent over $2.5 million on ProctorU in 2020-2021 alone.
Honi Soit investigation revealed University of Sydney spent over $2.5 million on ProctorU in 2020-2021 alone.
About 3 hours into exam in final section; original proctor left; new proctor joined, enabled remote control and typed 'hi', which immediately caused ETS server to terminate exam; p…
About 3 hours into exam in final section; original proctor left; new proctor joined, enabled remote control and typed 'hi', which immediately caused ETS server to terminate exam; …
College student took money and was not able to take her test.
College student took money and was not able to take her test. ProctorU would not refund her money.
ProctorU changed proctors 3 times during test; final proctor ended exam 8 seconds early; student left 3 questions unanswered on Logical Games section (easiest section); proctor end…
ProctorU changed proctors 3 times during test; final proctor ended exam 8 seconds early; student left 3 questions unanswered on Logical Games section (easiest section); proctor ended exam …
ProctorU invaded computer.
ProctorU invaded computer. Next day computer showed scrambled words and numbers.
Paid $169.99 for professional social studies exam; 2 hours troubleshooting through online and customer service; system never worked; lost money and stayed home from work without pa…
Paid $169.99 for professional social studies exam; 2 hours troubleshooting through online and customer service; system never worked; lost money and stayed home from work without pay to …
Having issues allowing a script.
Having issues allowing a script. Proctors attempted to communicate via chatbox but received no response.
Guardian browser showed multiple sessions open.
Guardian browser showed multiple sessions open. Got help 4 different times and no one solved it.
Waited more than 1 hour for them to fix issue.
Waited more than 1 hour for them to fix issue. Advised to reschedule at additional cost.
Wife needed to take a $160+ ServSafe test.
Wife needed to take a $160+ ServSafe test. Process was the most absolute garbage experience.
Guardian browser fails equipment tests after update (version change caused RAM/CPU detection failure); multiple proctors and tech support unable to resolve; forced to open test in …
Guardian browser fails equipment tests after update (version change caused RAM/CPU detection failure); multiple proctors and tech support unable to resolve; forced to open test in Guardian Browser …