Reports
Connection issues blamed on student internet but modem was fine; 4-hour exam took over 6 hours; ProctorU remotely controlled PC (GDPR concern for EU students); laptop kept identify…
Connection issues blamed on student internet but modem was fine; 4-hour exam took over 6 hours; ProctorU remotely controlled PC (GDPR concern for EU students); laptop kept identifying …
Connection issues blamed on internet but modem was fine with good bandwidth on Chrome.
Connection issues blamed on internet but modem was fine with good bandwidth on Chrome. Four-hour exam took over 6 hours.
Did not allow student to take NC Real Estate Exam even though all rules per NC REC were followed.
Did not allow student to take NC Real Estate Exam even though all rules per NC REC were followed. ProctorU said calculator was illegal.
Proctor was late.
Proctor was late. Took 10-15 minutes for room scans and ID check.
4-5 proctors cycled through; initial proctor couldn't set up camera despite it working on Zoom; multiple logouts and logins; dual-proctor situation created accidentally; password e…
4-5 proctors cycled through; initial proctor couldn't set up camera despite it working on Zoom; multiple logouts and logins; dual-proctor situation created accidentally; password expired during ordeal; proctor …
Proctor claimed desk area was too dark even with ceiling lights on; proctor adjusted computer brightness settings and messed up graphics settings; repeatedly demanded facial expres…
Proctor claimed desk area was too dark even with ceiling lights on; proctor adjusted computer brightness settings and messed up graphics settings; repeatedly demanded facial expressions be visible; …
Within seconds of GRE exam starting, barred from doing the exam because exam software flagged ProctorU software as a cheating software — even though exam was supposed to be done th…
Within seconds of GRE exam starting, barred from doing the exam because exam software flagged ProctorU software as a cheating software — even though exam was supposed to …
Proctor told student to click 'cancel score'; student unsure why proctor would make this request; concerned score will be lost
Proctor told student to click 'cancel score'; student unsure why proctor would make this request; concerned score will be lost
TECHNICAL/SYSTEM FAILURE – Mac users reported receiving error messages when attempting to download the Guardian Browser.
TECHNICAL/SYSTEM FAILURE – Mac users reported receiving error messages when attempting to download the Guardian Browser. The issue stemmed from the existence of two separate Guardian Browser versions …
Error message when downloading ProctorU Guardian Browser on Mac; inconsistent options shown (Intel vs M1/M2); directions across website and email conflicting; system checks passed …
Error message when downloading ProctorU Guardian Browser on Mac; inconsistent options shown (Intel vs M1/M2); directions across website and email conflicting; system checks passed but Guardian browser failed …
ProctorU disabled settings and installed files allowing remote computer access.
ProctorU disabled settings and installed files allowing remote computer access. Files were not removed after exam.
ProctorU disabled settings and installed files before test giving remote access.
ProctorU disabled settings and installed files before test giving remote access. Files remained after uninstalling.
Proctor (evidently without computer experience) began adding downloads; error message on secured browser; rebooted computer; deleted everything in recycling bin; student lost time …
Proctor (evidently without computer experience) began adding downloads; error message on secured browser; rebooted computer; deleted everything in recycling bin; student lost time and data; proctor was difficult …
Proctor refused to use chat function to communicate with hearing-impaired student; kept trying to speak despite student explaining hearing issue; proctor would not accommodate hear…
Proctor refused to use chat function to communicate with hearing-impaired student; kept trying to speak despite student explaining hearing issue; proctor would not accommodate hearing disability
Taking graduation exams; proctoring service people are rude; proctors clicked in private files; kept mic on with audible background noise; when asked to mute, proctors laughed; ins…
Taking graduation exams; proctoring service people are rude; proctors clicked in private files; kept mic on with audible background noise; when asked to mute, proctors laughed; institutions cause …
7.5 hours to take a simple test due to incompetence; same 8 support/proctor agents rotated who were inept at both roles; described as worst experience with any company
7.5 hours to take a simple test due to incompetence; same 8 support/proctor agents rotated who were inept at both roles; described as worst experience with any company
Mother used computer for exam; computer now slower and camera is broken; called support and they refused to help and hung up
Mother used computer for exam; computer now slower and camera is broken; called support and they refused to help and hung up
Error recording camera; Verizon WiFi connection fine but system blamed internet; went through 7 agents, 2 phone calls, and online chat just to try to get a refund; agents took cont…
Error recording camera; Verizon WiFi connection fine but system blamed internet; went through 7 agents, 2 phone calls, and online chat just to try to get a refund; …
System crash after submitting answers; name on ID claimed to not match account (bogus); called support and redirected 3 times to wrong numbers; WGU could not intervene
System crash after submitting answers; name on ID claimed to not match account (bogus); called support and redirected 3 times to wrong numbers; WGU could not intervene
Flagged for having a TI-83+ calculator on desk even though it was not used; proctor asked to see calculator screen then monitor went blank; flagged for cheating with prohibited cal…
Flagged for having a TI-83+ calculator on desk even though it was not used; proctor asked to see calculator screen then monitor went blank; flagged for cheating with …
Screen went black and became unresponsive mid-exam; proctor remained silent; after rebooting could not re-enter exam; proctor gave access code but exam was inaccessible; LogMeIn re…
Screen went black and became unresponsive mid-exam; proctor remained silent; after rebooting could not re-enter exam; proctor gave access code but exam was inaccessible; LogMeIn remote support failed …
Multiple students: logged in and out repeatedly; kicked from exam after an hour due to 'connection issues' despite stable internet; had to redo entire exam; Guardian chat box bugge…
Multiple students: logged in and out repeatedly; kicked from exam after an hour due to 'connection issues' despite stable internet; had to redo entire exam; Guardian chat box …
Every test took HOURS to start.
Every test took HOURS to start. Computer settings problem reported by proctor, transferred to support who sees nothing wrong, transferred back to proctor who says same thing.
Still waiting for almost 3 hours to get a proctor on a scheduled exam.
Still waiting for almost 3 hours to get a proctor on a scheduled exam.