Reports
ProctorU's internal research found that only ~10% of faculty reviewed AI-flagged exam sessions, meaning students were frequently being penalized for 'cheating' based solely on auto…
ProctorU's internal research found that only ~10% of faculty reviewed AI-flagged exam sessions, meaning students were frequently being penalized for [user] based solely on automated flags that faculty …
Camera issues on computer that passed ProctorU equipment test; ProctorU technician claimed camera was disconnected when it was actually working; subsequent Best Buy test confirmed …
Camera issues on computer that passed ProctorU equipment test; ProctorU technician claimed camera was disconnected when it was actually working; subsequent Best Buy test confirmed camera and mic …
Proctor rejected government-issued photo ID as 'too blurry' despite it being accepted in 15+ previous ProctorU exams; demanded student text photo of ID (refused); stopped exam 6 ti…
Proctor rejected government-issued photo ID as 'too blurry' despite it being accepted in 15+ previous ProctorU exams; demanded student text photo of ID (refused); stopped exam 6 times …
Loading failures and technical errors during exam period; multiple restarts required; students disconnected during exams; untenable support services
Loading failures and technical errors during exam period; multiple restarts required; students disconnected during exams; untenable support services
Entire cohort of MATH1002 stuck loading ProctorU for at least 20 minutes; some waited over an hour; similar issues in chemistry, neuroscience, statistics, and nursing units; one st…
Entire cohort of MATH1002 stuck loading ProctorU for at least 20 minutes; some waited over an hour; similar issues in chemistry, neuroscience, statistics, and nursing units; one student …
EFF published detailed analysis exposing that ProctorU's response to the Senate inquiry was misleading: (1) claimed it 'primarily uses human proctoring' while offering AI-only prod…
EFF published detailed analysis exposing that ProctorU's response to the Senate inquiry was misleading: (1) claimed it 'primarily uses human proctoring' while offering AI-only products for years; (2) …
SYSTEMIC FALSE FLAG CONCERNS – University of Colorado online teaching blog documented widespread problems: AI inaccuracies flagging students for non-cheating behaviors; students of…
SYSTEMIC FALSE FLAG CONCERNS – University of Colorado online teaching blog documented widespread problems: AI inaccuracies flagging students for non-cheating behaviors; students of color flagged because AI could …
FALSE CHEATING FLAG / EXAM CANCELLATION – Student taking GRE at home during a tornado warning.
FALSE CHEATING FLAG / EXAM CANCELLATION – Student taking GRE at home during a tornado warning. During the offered 10-minute break, powered on phone in full view of …
Thunderstorm caused connection issues; kicked out multiple times; proctors kept transferring session; during 10-minute break, student used powered-off phone to call husband (ambigu…
Thunderstorm caused connection issues; kicked out multiple times; proctors kept transferring session; during 10-minute break, student used powered-off phone to call husband (ambiguous rule about phone use during …
TECHNICAL SYSTEM FAILURE – Student was taking TOEFL iBT at home.
TECHNICAL SYSTEM FAILURE – Student was taking TOEFL iBT at home. ProctorU could not handle an error message that prevented ETS browser installation.
California passed Senate Bill 1172 (Student Test Taker Privacy Protection Act), effective January 1, 2023, specifically restricting what data proctoring companies (including Procto…
California passed Senate Bill 1172 (Student [name] Act), effective January 1, 2023, specifically restricting what data proctoring companies (including ProctorU) can collect, retain, use, and disclose.
CSU Academic Senate passed two resolutions in 2021 urging faculty and campuses to avoid using facial recognition software and e-proctoring in classrooms due to privacy and equity c…
CSU Academic Senate passed two resolutions in 2021 urging faculty and campuses to avoid using facial recognition software and e-proctoring in classrooms due to privacy and equity concerns. …
Chronicle of Higher Education reported that a vulnerability detected in proctoring software (Proctorio) used by 2,000+ colleges raised alarms for security experts.
Chronicle of Higher Education reported that a vulnerability detected in proctoring software (Proctorio) used by 2,000+ colleges raised alarms for security experts. Chronicle noted ProctorU and other proctoring …
Student with learning disability that makes it hard to understand fast speech; proctor spoke too quickly and refused to accommodate; proctor communicated exclusively through audio …
Student with learning disability that makes it hard to understand fast speech; proctor spoke too quickly and refused to accommodate; proctor communicated exclusively through audio despite student's request
Proctor started yelling mid-exam because student accidentally bumped camera; proctor had horrible audio quality; entire cohort of students had horrific ProctorU experiences includi…
Proctor started yelling mid-exam because student accidentally bumped camera; proctor had horrible audio quality; entire cohort of students had horrific ProctorU experiences including: moving furniture, getting yelled at, …
Exam terminated by ProctorU; proctor refused to verbally communicate; only automated message received; proctor terminated session due to claimed academic integrity concern
Exam terminated by ProctorU; proctor refused to verbally communicate; only automated message received; proctor terminated session due to claimed academic integrity concern
Exam terminated by proctor; proctor refused to verbally communicate; received automated message only; proctor did not explain reason for termination
Exam terminated by proctor; proctor refused to verbally communicate; received automated message only; proctor did not explain reason for termination
Exam running fine when proctor accessed ETS application; it encountered error and closed; proctor tried to login again and student received notification that test was terminated
Exam running fine when proctor accessed ETS application; it encountered error and closed; proctor tried to login again and student received notification that test was terminated
NYT investigation into automated proctoring falsely accusing a 17-year-old Black female student of cheating.
NYT investigation into automated proctoring falsely accusing a 17-year-old [name] female student of cheating. Although the incident involved Honorlock (not ProctorU), the NYT article noted ProctorU, Honorlock, ExamSoft, …
GRE score cancelled by ETS because ProctorU detected 'unauthorized software' running; student received no score and was told refunds and vouchers are not applicable to test securit…
GRE score cancelled by ETS because ProctorU detected 'unauthorized software' running; student received no score and was told refunds and vouchers are not applicable to test security violations; …
TECHNICAL/SYSTEM FAILURE + FALSE FLAG – ProctorU proctor took control of student's computer, ran scripts closing background programs (Teams, OneDrive, iCloud, Discord, etc.), and c…
TECHNICAL/SYSTEM FAILURE + FALSE FLAG – ProctorU proctor took control of student's computer, ran scripts closing background programs (Teams, OneDrive, iCloud, Discord, etc.), and confirmed the environment was …
TECHNICAL/SYSTEM FAILURE – Student's exam was terminated and score withheld.
TECHNICAL/SYSTEM FAILURE – Student's exam was terminated and score withheld. After three months waiting, ETS responded claiming 'unauthorized software' was running but refused to disclose what software it …
AU submitted wrong revision of exam to ProctorU; student recognized wrong revision/format only after starting; exam platform inaccessible to verify approval letter; happened multip…
AU submitted wrong revision of exam to ProctorU; student recognized wrong revision/format only after starting; exam platform inaccessible to verify approval letter; happened multiple times including completely wrong …
RACIAL BIAS / FACIAL RECOGNITION (QUANTIFIED) – Women with the darkest skin tones were the most severely disadvantaged group.
RACIAL BIAS / FACIAL RECOGNITION (QUANTIFIED) – Women with the darkest skin tones were the most severely disadvantaged group.