Reports
Did not allow student to take NC Real Estate Exam even though student followed all NC REC rules.
Did not allow student to take NC Real Estate Exam even though student followed all NC REC rules. ProctorU said student's calculator was illegal when it was clearly …
Proctor interrupted exam 20 times, took over mouse, then computer screen went black.
Proctor interrupted exam 20 times, took over mouse, then computer screen went black. Unable to log back in as proctor still controlling mouse.
Session terminated by proctor without reason.
Session terminated by proctor without reason. Proctor was already late to begin with.
Session terminated by proctor without reason (proctor was already late); waited 4 hours total, 3 hours for another proctor who never showed; African-accented proctor who spoke poor…
Session terminated by proctor without reason (proctor was already late); waited 4 hours total, 3 hours for another proctor who never showed; African-accented proctor who spoke poor English …
Exam had a screen recording error.
Exam had a screen recording error. Made student unable to use the test software to finish the exam.
Service shut off randomly mid-exam with no time granted back; students prohibited from reading aloud (counterintuitive for learning); only handwritten notes allowed despite digital…
Service shut off randomly mid-exam with no time granted back; students prohibited from reading aloud (counterintuitive for learning); only handwritten notes allowed despite digital note-taking being standard; student …
ProctorU violates privacy by forcing students to do ceiling-to-floor room scans.
ProctorU violates privacy by forcing students to do ceiling-to-floor room scans. Threatens safety by forcing release of full computer control to unknown overseas entities who can view student's …
Technician restarted computer; after restart, computer would not accept login password; had to reset password twice to re-enter; suspicious remote access behavior
Technician restarted computer; after restart, computer would not accept login password; had to reset password twice to re-enter; suspicious remote access behavior
Stuck on Guardian browser loading screen for an hour.
Stuck on Guardian browser loading screen for an hour. Tech agent restarted computer without adequate explanation.
Each use requires repeated login and pre-checks multiple times due to program errors; over an hour waiting for technical support each session; program 'hideous'
Each use requires repeated login and pre-checks multiple times due to program errors; over an hour waiting for technical support each session; program [user]
Proctor claimed student's ID was blurry (was clear on student's end); proctor said school required showing room twice (false per school); proctor dilly-dallied until student too st…
Proctor claimed student's ID was blurry (was clear on student's end); proctor said school required showing room twice (false per school); proctor dilly-dallied until student too stressed; paid …
Multiple proctors switched in and out during exam; only text communication; ProctorU deleted 3DS NAND files from student's computer during session
Multiple proctors switched in and out during exam; only text communication; ProctorU deleted 3DS NAND files from student's computer during session
Proctor misrepresented exam material requirements; told only certain specific supplies allowed, conflicting with prior email instructions; requested refund but required to forfeit …
Proctor misrepresented exam material requirements; told only certain specific supplies allowed, conflicting with prior email instructions; requested refund but required to forfeit entire session first
Over an hour each session dealing with technical problems before exam can begin; multiple sessions consistently delayed by technical issues on ProctorU's end
Over an hour each session dealing with technical problems before exam can begin; multiple sessions consistently delayed by technical issues on ProctorU's end
Proctor stalled for 25 minutes in pre-test demanding to see entire room after clear photos were already provided.
Proctor stalled for 25 minutes in pre-test demanding to see entire room after clear photos were already provided. Proctor claimed photos were blurry when they were not.
Proctor told student internet was incompatible and demanded mobile hotspot.
Proctor told student internet was incompatible and demanded mobile hotspot. After 30 min on phone with provider to purchase hotspot, proctor disabled mic and sent generic automated messages …
Guardian Browser caused constant connection failures; disconnected with notification that connection was 'too slow' despite fast internet and good ping; third occurrence since WGU …
Guardian Browser caused constant connection failures; disconnected with notification that connection was 'too slow' despite fast internet and good ping; third occurrence since WGU switched to Guardian; browser …
Waited 2 hours after scheduled time to take test.
Waited 2 hours after scheduled time to take test. Transferred to 4 different proctors and 3 different technical supports.
Exam at 10 am.
Exam at 10 am. At 2 pm servers had issues.
Proctor didn't log in until 1.5 hours after test time.
Proctor didn't log in until 1.5 hours after test time. Proctor struggled with basic procedures.
Multiple issues across an entire semester causing student to cry 3 times.
Multiple issues across an entire semester causing student to cry 3 times. Never taken exam at scheduled time.
Took 5 hours to get into test the first time.
Took 5 hours to get into test the first time. No one comprehended English.
Had 2 exams scheduled.
Had 2 exams scheduled. After 7 hours straight of trying to access them gave up.
Servers kept crashing and reinstalling software multiple times.
Servers kept crashing and reinstalling software multiple times. Did pre-checks 11 times.