Reports
Guardian Browser crashed computer system; browser crashes during system meeting RAM requirements; WGU would not help; camera froze during accounting exam then Guardian relaunched c…
Guardian Browser crashed computer system; browser crashes during system meeting RAM requirements; WGU would not help; camera froze during accounting exam then Guardian relaunched causing complete crash; exam …
Test scheduled for 6pm.
Test scheduled for 6pm. No proctor arrived.
Exam scheduled for 6pm; no proctor showed up; multiple calls back and forth between instructor and ProctorU; test eventually closed out without being taken
Exam scheduled for 6pm; no proctor showed up; multiple calls back and forth between instructor and ProctorU; test eventually closed out without being taken
Test scheduled 6pm.
Test scheduled 6pm. No proctor arrived.
Takes an hour to log into exams due to technical issues every time; proctors are 'hit and miss'; extreme stress and anxiety from process; emailed WGU ombudsman about exam problems …
Takes an hour to log into exams due to technical issues every time; proctors are 'hit and miss'; extreme stress and anxiety from process; emailed WGU ombudsman about …
Proctor was rude at end of exam; proctor repeatedly told student to 'wait' to close taskbar; as student submitted, proctor aggressively shouted 'submit, submit, submit, SUBMIT' rai…
Proctor was rude at end of exam; proctor repeatedly told student to [user] to close taskbar; as student submitted, proctor aggressively shouted 'submit, submit, submit, SUBMIT' raising voice
Successfully connected to a proctor only once.
Successfully connected to a proctor only once. Proctor tried to message but received no reply after five minutes and disconnected.
Second attempt after first try had browser problems for over an hour; Guardian Browser persistent connection issues; multiple failed login attempts
Second attempt after first try had browser problems for over an hour; Guardian Browser persistent connection issues; multiple failed login attempts
Lost half an hour of exam time due to loss of connection.
Lost half an hour of exam time due to loss of connection. Chat went into a [user] After reconnecting internet and going through entire ID/room scan again, the …
Multiple session crashes.
Multiple session crashes. Pop-up claiming multiple sessions open even though only one was open.
Required to give remote access to desktop to overseas contractor to 'not cheat'; highly invasive; described as giving random person full access to your computer
Required to give remote access to desktop to overseas contractor to 'not cheat'; highly invasive; described as giving random person full access to your computer
Halfway through exam, supervisor started screaming at student to remove hijab.
Halfway through exam, supervisor started screaming at student to remove hijab. Student had previously notified them of wearing religious hijab.
TECHNICAL/SYSTEM FAILURE + LONG WAIT TIMES – YouTube video documented students waiting 3+ hours to connect to a proctoring session.
TECHNICAL/SYSTEM FAILURE + LONG WAIT TIMES – YouTube video documented students waiting 3+ hours to connect to a proctoring session. Student described WGU changing from a previous service …
Two consecutive exams had technical issues on ProctorU's end; each time lost 20-30 minutes of allotted exam time to technical troubleshooting
Two consecutive exams had technical issues on ProctorU's end; each time lost 20-30 minutes of allotted exam time to technical troubleshooting
Service kicks off before exam can begin; tried 3 different locations; 'no one can solve issues'
Service kicks off before exam can begin; tried 3 different locations; 'no one can solve issues'
Exam scheduled and confirmed; two days before, university notified student they were not booked in; lost $8 USD due to ProctorU's scheduling error
Exam scheduled and confirmed; two days before, university notified student they were not booked in; lost $8 USD due to ProctorU's scheduling error
Reviewer complained about Swinburne University using this horrible, unprofessional service.
Reviewer complained about Swinburne University using this horrible, unprofessional service. ProctorU should be shut down.
Did not allow student to take NC Real Estate Exam even though student followed all NC REC rules.
Did not allow student to take NC Real Estate Exam even though student followed all NC REC rules. ProctorU said student's calculator was illegal when it was clearly …
Proctor interrupted exam 20 times, took over mouse, then computer screen went black.
Proctor interrupted exam 20 times, took over mouse, then computer screen went black. Unable to log back in as proctor still controlling mouse.
Session terminated by proctor without reason.
Session terminated by proctor without reason. Proctor was already late to begin with.
Session terminated by proctor without reason (proctor was already late); waited 4 hours total, 3 hours for another proctor who never showed; African-accented proctor who spoke poor…
Session terminated by proctor without reason (proctor was already late); waited 4 hours total, 3 hours for another proctor who never showed; African-accented proctor who spoke poor English …
Exam had a screen recording error.
Exam had a screen recording error. Made student unable to use the test software to finish the exam.
Service shut off randomly mid-exam with no time granted back; students prohibited from reading aloud (counterintuitive for learning); only handwritten notes allowed despite digital…
Service shut off randomly mid-exam with no time granted back; students prohibited from reading aloud (counterintuitive for learning); only handwritten notes allowed despite digital note-taking being standard; student …
ProctorU violates privacy by forcing students to do ceiling-to-floor room scans.
ProctorU violates privacy by forcing students to do ceiling-to-floor room scans. Threatens safety by forcing release of full computer control to unknown overseas entities who can view student's …